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Terms & Conditions



1. REGISTRATION AND MEMBERSHIP

Cokume reserves the right to prohibit the use of any login name or e-mail which, Cokume in sole discretion deems inappropriate. Cokume reserves the right to reject, suspend or terminate your account anytime without prior notice as and when necessary.

What we collect?

As part of the registration process on the Site, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information. You shall ensure to provide true, accurate, up to date and complete details about yourself as asked for in the Registration Form. You also agree to promptly update your personal information from time to time to keep it true, accurate, current and complete.

2. ELIGIBILITY

Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

3. PRIVACY

You are solely responsible for maintaining the confidentiality of your login name and password to any other person. You shall be responsible for all activities, orders and transactions that occur or submitted under your password. If you have knowledge or suspect that someone else has misused your password you shall notify Cokume immediately. Cokume shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password.

Cokume will collect personal information when you register. This information is used to enable Cokume to process and deliver your order. Information can also be collected to allow Cokume to send you newsletters and offers, which we feel, would be of particular interest to you.

4. PRICING

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Prices and specifications of Products on Cokume are subject to change without prior notice. Any typographical or photographic errors in the Products' specification or pricing or offers or deals are subject to correction. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. Cokume makes every reasonable effort to ensure that the Products advertised on Cokume are in stock. However, the Cokume cannot predict certain out-of-stock conditions that may occur due to unexpected inventory demands, raw material shortages, etc.

5. CANCELLATION

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. The title to any Products purchased will remain with the Cokume until the successful processing of your payment.

6. PAYMENT

Cokume accepts Visa card, Master card and online banking. Please note all credit cards are charged at the time of check out to help prevent fraudulent orders. Cokume will not rent, sell, purchase history information or give your name or credit card information to any other company, agency or individual. You are responsible for paying the shipping and handling charges associated with each item according to the courier service charged.

7. DELIVERY

In the event of any unsuccessful delivery of the Product due to your absence in receiving the Products at the designated address agreed by you, or your failure to provide accurate or complete address or other details required for delivery, you agree that you shall bear the cost of any further deliveries of the Products to you and that the Cokume shall give no refund to you for the Products or for the delivery charges thereto under the aforementioned circumstances

Cokume will deliver to the shipping address that the customer specifies. However additional charges may apply if the package is redirected, an address is incomplete or a correction is required by courier service. Cokume is not responsible for shipping charges for packages returned due to missing or wrong information.

8. RETURN OR REFUND

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by cokume for redelivery shall be claimed from you.

2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

3. You will provide authentic and true information in all instances where such information is requested of you. Cokume reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

4. You authorise ....... to contact you for any transactional purposes related to your order/account.

5. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

6. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

7. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

9. INDEMNITY

TYou agree to defend, indemnify and hold harmless to Cokume Grocer 0r Cokume, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to CokumeGrocer or Cokume or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

10. TERMINATION

This User Agreement is effective unless and until terminated by either you or Cokume. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Cokume may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Cokume. Upon any termination of the User Agreement by either you or Cokume, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Cokume's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

11. MODIFICATION

Cokume may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.